JULY 2015, Scranton/Wilkes-Barre/Hazleton Edition of The Union News
CWA and Verizon begin successor contract negotiations
BY PAUL TUCKER
REGION, July 1st- The Communications Workers of America (CWA) Union in Washington DC has publicly challenged Verizon Communications for not repairing broken copper land-line telephone service throughout the Northeast section of the nation.
The once very profitable copper wire land-line telephone business, which most was once operated by Verizon Communications, still makes money but has seen the use of the wire line decrease by around twenty-five percent over the past several decades due to the increase of wireless services.
The CWA recently said Verizon is not repairing the copper lines in mostly the Northeast instead have attempted to get their customers to switch to wireless, which has a lot less infrastructure and shifts the responsibility of their phone problems to the customer. Customers must buy a new wireless phone every couple of years and often be required to purchased their service for several years in advance.
The CWA filed public information request with state regulators in Pennsylvania, New York and New Jersey to look if whether the Union can find data showing Verizon’s extent of not fixing problem phone lines. Tele-communications company’s including Verizon Communications are required to report information regarding service issues but the CWA believes the company is not fully disclosing the problems to the general public.
The CWA represents most of the Verizon Communications workforce including line workers and operators. The International Brotherhood of Electrical Workers (IBEW) Union represents mostly inside repair personnel. The CWA and Verizon have just began successor collective bargaining agreement negotiations. It is estimated that the CWA still has around 35,000 members employed by Verizon Communications.
Verizon Communications has approximately 10.5 million residential land-line customers with more than fifty percent still using copper land-lines. One of the benefits of copper land-lines is a customer does not lose their phone service in an event of a power outage, while wireless phone systems will stop working when the batteries die, such as what happen in New Jersey several years ago after Hurricane Sandy. With the power off wireless phone customers lost their phone service for as much as several weeks.
Meanwhile, in February 2015 Verizon Communications announced that it had agreed to sell about twenty-five percent of their copper hard-line customers to Frontier Communications Corporation.
The deal is awaiting federal regulators approval of the sale. After the deal is completed Verizon will not operate wire line telephone service in three states, Texas, California, and Florida. The remaining phone business of Verizon Communications will be mostly in the Northeast and the Mid-Atlantic region of the United States.
The selling of the assets to Frontier Communications will continue what Verizon began several years ago, selling-off much of their land-line telephone service business that they received in 2000 after Bell Atlantic merged with GTE, forming Verizon Communications.
According to Verizon, sixty-nine percent of the $127 billion of annual revenue is created through their wireless business. However, despite the need of more infrastructure in the hard-line telephone business it still makes money.
The CWA stated that Verizon is systematically abandoning their copper hand-line phone business and as a consequence their customers quality of service has plummeted. However, Verizon management denied it is abandoning their copper hard-line phone service network.